There are a number of reasons why your debit and/or credit card may not be working, including but not limited to:
Limit reached and/or insufficient funds in your account. We encourage you to check your account balance using our BIlnet online banking service, or at any of our Servibank+ ATMs.
Your card is faulty. It may be that your card’s magnetic strip is no longer working for example. What should I do if my debit and/or credit card is unreadable?
You are abroad, in a country not covered by your card. Can I use my debit and/or credit card abroad?
You have entered the wrong PIN three times. What should I do if my debit and/or credit card is blocked after entering the wrong PIN three times?
Your card is no longer valid because its expiry date has passed. You will receive a replacement card automatically a few weeks before the old card expires. Your card’s expiry date is the last day of the expiry month shown on the card. You can find this information in your BILnet online bank account under “Cards”. Invalid cards will still appear in BILnet for a short time after the expiry date with the message “Card expired ”.
Following the detection of fraud or loss/theft of your card, it has been blocked. How can I order an additional debit and/or credit card? How can I replace my debit and/or credit card when it expires?
You have reached your withdrawal and/or payment limit. What are the withdrawal and payment limits? What is the set timeframe for my weekly withdrawal limits?
There is an authorisation hold on your credit card. Certain sellers may temporarily reserve or “hold” an amount on your card. For example, hotels may request your credit card as a guarantee and hold a specific amount to ensure that you can pay your hotel bill. Car rental companies may also do this to cover any damages/costs relating to the rental car. You can see any reservations pending in your BILnet online bank account under “Cards”. By clicking on the relevant card, reservations will be displayed under “Transaction in progress”.
You have not yet activated your credit card with the PIN code before using it on the Internet (online purchases). Can I make online purchases with my debit and/or credit card?
