If this occurs at a payment terminal (or at an ATM that doesn’t keep your debit and/or credit card), you can:
Contact BIL Client Care Center on +352 4590-5000 or through secure messaging in the BILnet web banking service to reset your PIN attempts to zero. Once it has been reset, please wait 15 minutes before making your banking transaction.
If you have forgotten your PIN, we will send it to you by post. What should I do if I forget the PIN for my debit and/or credit card?
Please note that once your debit and/or credit card has been blocked, the Apple Pay function will no longer be available.
If the ATM eats your card, What should I do if an ATM eats my debit and/or credit card?
Please note that the QuickMoney™ cardless withdrawal function allows you to make free cash withdrawals through your smartphone from all BIL servibank ATMs without using your debit and/or credit card. How can I withdraw money without using a bank card, with QuickMoney?
