Alert: e-mail fraud attempts underway!

Be vigilant, fraudsters are trying to pass themselves off as BIL by sending you an e-mail inviting you to update BILnet. Do not share any personal information and do not click on the link contained in the e-mail. BIL will NEVER ask you by text message, e-mail or telephone for your LuxTrust login and password (used in BILnet), or for your bank card number or secret code.

If you believe you are the victim of attempted fraud or in the event of fraudulent use of your card, contact Worldline by calling +352 4910-10.

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Day-to-day banking

Bank cards

Emergencies
What should I do if my debit and/or credit card is blocked after entering the wrong PIN three timesHow can I stop payment on my debit and/or credit card?

If this occurs at a payment terminal (or at an ATM that doesn’t keep your debit and/or credit card), you can:

Contact BIL Client Care Center on +352 4590-5000 or through secure messaging in the BILnet web banking service to reset your PIN attempts to zero. Once it has been reset, please wait 15 minutes before making your banking transaction.

If you have forgotten your PIN, we will send it to you by post.
What should I do if I forget the PIN for my debit and/or credit card?

Please note that once your debit and/or credit card has been blocked, the Apple Pay function will no longer be available.

If the ATM eats your card, What should I do if an ATM eats my debit and/or credit card?

Please note that the QuickMoney™ cardless withdrawal function allows you to make free cash withdrawals through your smartphone from all BIL servibank ATMs without using your debit and/or credit card.
How can I withdraw money without using a bank card, with QuickMoney?

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