More than a call centre.
Experts in after-sales service.
The Client Care Centre is here for you when you need it most
By your side to meet your needs
Facing an emergency? Need help? Experiencing technical issues? The Client Care Centre team is here to help you.
All the answers to your questions
Do you have a question about managing your cards, your daily banking operations or about opening an account? Take advantage of the Client Care Centre's expertise and let us help you find the answers to your questions.
Local and multilingual BIL experts
The Client Care Centre team is located at BIL's headquarters in Luxembourg. Our team have a perfect knowledge of the bank and will be able to guide you in 5 languages.
Whatever your need, we have the solution.
Contact us
For all your questions related to:
- a banking transaction
- a need for support on BILnet
- making an appointment
- … and much more
Lost or stolen card? Contact Six immediately: +352 4910-10 (24-hour service). You can also block your card instantly via BILnet.
Optimise your experience
Benefit from optimal service by contacting us during low traffic hours
Need help? Our teams are here to answer your questions
Meet with us
Discuss your goals with a specialist contact person who is available and ready to help
Meet with us