Please note that, by default, SEPA payments are instant and may not be cancelled. If your payment is not processed instantly (e.g. if the recipient’s bank does not offer the instant payment option), then your payment will be treated as a standard credit transfer and may be cancelled.
Click on the transfer line to see the details and current status:
The transfer is listed as “registered” or “in progress” You can cancel the transfer simply by clicking CANCEL under the transaction details.
The transfer is listed as “cancelled” or “refused”. The reason for the refusal is clearly stated under the transfer status and therefore doesn’t need to be cancelled.
The transfer is listed as “complete”. The transfer can no longer be cancelled on BILnet. Please call the BIL Client Care Center on +352 4590-5000 to request a return of funds. Please note that this request may take some time, and that the beneficiary’s bank may charge a fee.
