You’ve successfully logged in to the BILnet web banking service, but you can’t see your account listed. The following message appears: “No account found”.

---

Please find below a list of the possible reasons:

• You’ve chose the wrong type of access, and are logging in as the owner of the account instead of an agent, or vice versa
• Your account was recently changed (if you change your phone number, address, etc.) and the change is awaiting approval by your Relationship Manager.
• Your account has been configured at your request as a mail holding and/or encrypted account, meaning your BILnet accounts are not displayed by default.
• Your account is part of a specific package under which your BILnet accounts are not displayed by default.
• Your account has been closed or you have voluntarily signed a BILnet waiver.

For more information, please contact your relationship manager or the BIL Client Care Centre on +352 4590-5000.