Berry is your new virtual assistant and is available 24/7 on BILnet, whether you’re using the mobile app or your computer/tablet.

He answers your questions about bank cards in French and English, and is able to carry out certain procedures directly:

• Block and unblock your cards;
• Find out why a card payment has been refused (e.g. card limit reached or wrong PIN entered);
• Order a new card and track its delivery;
• Help you activate mobile payment services such as Apple Pay, Google Pay, Garmin Pay, Fitbit Pay and BIL Payconiq;
• Check your credit and debit card limits;
• Provide a complete overview of the assistance and insurance that come with your cards;
• And much more...

Berry will keep evolving! For now, he just helps with the management of your bank and payment cards, but he will soon be able to deal with other topics. He’s learning, and the more questions he receives the more intelligent he will become, and the more appropriate his answers will be.

Feel free to share your thoughts and suggestions using the feedback form at the top of the Berry window, by clicking on the three dots.